Our
Code of Ethics
Learn about the ideas and behavior criteria that guide our performance.
Download the Code of Ethics
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COMPLAINTS BOX
Your contribution is very valuable and will be taken into account. In this part of the process, please be as clear, objective and honest as possible when describing the basis for your complaint. Remember that the resolutions that may affect third parties will depend on it.
Your report may be anonymous or you may identify yourself.
In all cases, the information you provide will be handled confidentially, and as promptly as possible. Please be absolutely discrete about your complaint report in order to enable the Ethics Committee to attain its best and most effective performance.
Select how you wish to submit your complaint report:
EMAIL
To submit a complaint, register or do it anonymously. In any case, the information you provide will be confidential.
COMPLAINTS BOX
To submit a complaint, register or do it anonymously. In any case, the information you provide will be confidential.
BY PHONE
If you are in Mexico, please dial the following (toll free) number:
800 1 700 700
If you are outside Mexico, please use electronic means.
800 1 700 700
If you are outside Mexico, please use electronic means.